1 Introduction & Scope
Welcome to vn88's Privacy Policy. This policy explains what information we collect when you use our website, mobile app, or other services, how that information is used, and the steps we take to protect your privacy.
By using our platform, you are considered to have accepted the terms of this Privacy Policy. If you disagree with any part of it, please contact our support team. vn88 may update this policy from time to time — any changes will be published on the website with a new effective date.
This Privacy Policy applies to the vn88.gd domain and all its subdomains. Third-party payment gateways and game providers may have their own privacy policies.
2 What Data Is Collected
Vn88 collects two types of data — information you provide directly, and information collected automatically.
Directly Provided Data
- Name, date of birth, email address, and mobile number provided at registration.
- National ID or passport details for identity verification.
- Payment details provided during deposits and withdrawals (bKash/Nagad/Rocket number).
- Information shared via support chat or email.
Automatically Collected Data
- IP address and device type.
- Browser information and operating system.
- A log of where you spent time on the platform and for how long.
- Cookie and session data.
- Gaming activity and transaction history.
| Type of Data | Purpose of Collection | Retention Period |
|---|---|---|
| Identity Information | Account verification, KYC completion | 5 years after account closure |
| Payment Information | Processing Transactions | 7 years where legally required |
| Gaming Logs | Ensuring Fairness & Dispute Resolution | 2 years |
| Device & IP | Security & Fraud Prevention | 1 year |
| Cookie Information | Experience Improvement | Session or 30 days |
3 How Your Data Is Used
Your data is used only for specific purposes. vn88 never uses your information unnecessarily. The key use cases are:
- Account Management: To create, verify, and log in to your account.
- Payment Processing: To process deposit and withdrawal requests accurately.
- To ensure security: To detect fraud, multiple accounts, and unauthorized access.
- Legal Compliance: To comply with requests from licensing authorities or law enforcement agencies.
- Service Improvement: To analyze user experience and improve the platform.
- Providing Support: To review past information and resolve your issues quickly.
- Relevant Offers: To send you bonuses and promotions based on your preferences (you can opt out at any time).
Vn88 never sells your data to third parties for advertising purposes. Your privacy is not a business asset to us — it is a responsibility.
4 Who Your Data Is Shared With
Your data may be shared with specific parties under the following limited circumstances:
Payment Providers
Information required to process transactions via bKash, Nagad, and Rocket is shared with these services. These third parties operate under their own privacy policies.
Game Providers
Our partner game studios that operate slots or Live Casino games may receive limited data, primarily restricted to game session and betting history.
Legal Authorities
We may be required to disclose information in response to court orders, regulatory directives, or legal investigations. In such cases, only the minimum necessary information is provided.
Vn88 will never ask for your password or full payment details over the phone or by email. If anyone claims to represent vn88 and requests such information, it is a scam — contact our support team immediately.
5 Cookie Policy
Cookies are small text files stored in your browser. vn88 uses the following types of cookies:
- Essential Cookies: Essential for login sessions and security.
- Functional Cookies: To remember your preferred language and settings.
- Analytics Cookies: To understand which pages are used most, so we can improve our services.
You can disable cookies through your browser settings. However, disabling essential cookies may affect the functionality of certain platform features.
6 Security Measures
Vn88 uses multiple layers of security to protect your data:
- All data transmissions are secured with 256-bit TLS/SSL encryption.
- Password hashing — no one can view your actual password.
- Automatic alerts and account lockout on suspicious login attempts.
- Regular security audits and penetration testing.
- Option to enable two-factor authentication (2FA).
Please note that no one can guarantee 100% security on the internet. It is your own responsibility to keep your password strong and not share it with anyone.
7 Privacy of Minors
Vn88 strictly prohibits registration by anyone under the age of 18. Our platform does not knowingly collect data from minors. If we become aware that a minor's data has been collected, the account will be closed immediately and the associated data deleted.
8 International Data Transfers
As vn88 operates internationally, your data may be processed on servers located in different countries. All such transfers are carried out in full compliance with international data protection regulations.
Wherever your data is transferred, it will be protected in accordance with the privacy standards described in this policy.
9 Changes to the Privacy Policy
Vn88 may update this Privacy Policy from time to time. In the event of significant changes:
- A clear notice will be posted on the website.
- Notifications may be sent to your registered email address.
- The date of any changes will be updated at the top of this page.
Continued use of the platform after any changes will be considered acceptance of the updated policy. We recommend reviewing this page regularly.
10 Contact & Complaints
For any privacy-related questions, or to request correction or deletion of your data, please contact our support team directly. We aim to respond to all requests within 30 business days.
For any privacy-related concerns, reach out to our 24/7 live chat support. Bengali-speaking support agents are always available to assist you.